Immediately prior to joining TPI, Duncan was the Head of Global Outsourcing with Capgemini, a position that was a culmination of progressively more responsible management positions throughout his 17-year career with the International Business and IT services firm.

In this capacity, he defined and led the company’s global outsourcing business, as well as overseeing major international transactions. Previously, Duncan was responsible for the U.K. outsourcing business, which he ran for the three years that spanned Cap Gemini’s merger with Ernst & Young.

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Assisted an auto parts manufacturer examine 5 processes, and then outsource 2 and re engineer 2 processes

Assisted a CPG company examine 12 processes, the outsource 5, re engineer 3 including implementing a shared service center in Argentina, and implement new technology in two.

Led a global payroll study for a major international manufacturer

Led an IT outsourcing for 2 different aerospace manufactures

Led a multi-process G&A evaluation for a major retailer resulting in 2 outsourcing contracts

Led an HR outsourcing for a major retailer

Led an F&A outsourcing for a major CPG manufacturer

Led a Procurement Outsourcing for a major Retailer

Led an Engineering Services Strategy development for a major CPG company

Led 3 separate business units with Revenues up to 3 billion dollars

Led the ERP consulting organization for EDS and AT Kearny

Created and lead the Client Server group in EDS which implemented and maintained infrastructures for all EDS customers globally

Responsible for the group that developed, maintained and sold all the Engineering Services and Systems, f as well as the plant floor systems, for EDS

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Michael has served clients across a number of different industries, with a special emphasis on IT-enabled business transformation initiatives, IT management and strategy as well as outsourcing/offshoring and shared services.

On previous client engagements in the area of outsourcing, offshoring and shared services, Michael has:

• Developed a new operating model for a leading global investment bank in order to increase operations resiliency and improve cost position. Repositioned more than 2,000 FTEs across centers in Eastern Europe, Asia and North America.
• Developed an offshoring strategy for one of the leading global pharmaceutical companies resulting in the migration of over 1,000 FTEs to Asia.
• Assisted a leading transportation and logistics player in setting up a near-shore IT center in the Czech Republic (1,200 FTEs).
• Helped a global leader in the software industry to leverage offshoring opportunities for their IT organization (800 FTEs), with a special focus on India, China and Malaysia.
• Assisted a number of clients in designing shared services strategies to significantly transform the performance of their support functions.
• Assessed the viability of and then developed an outsourcing strategy focused on IT application development for a major European financial institution.
• Assisted a leading airline industry supplier in building an outsourcing business, from identifying target clients to negotiating outsourcing deals
• Assisted the design, structuring and negotiation of a € 1 billion business process outsourcing deal in the Finance and Accounting areas (impacting 1,500 people worldwide) for a major transportation company.

In the IT Management and Strategy area, in addition to assisting a number of clients in redefining their IT organization and governance models, Michael has:

• Developed a transformation program for the European IT organization of one of world’s largest pharmaceutical companies. Built a regional IT function to be more closely aligned with their changing business model.
• Led the merger of three IT organizations for one of the leading global transportation players, resulting in an organization of over 6,000 IT specialists, and helped this organization across multiple areas over the last 36 months to raise its performance to the next level of efficiency and effectiveness.
• Led the diagnostic of the IS function at a global air-express company, and prepared a turnaround plan to reduce its overall IT spend by €70 million and improve global IT effectiveness.
• Led an IT transformation program for a global professional services firm to create a high-performance IT organization closely aligned with its business strategy.

Prior to McKinsey, Michael was a researcher at the University of California (Berkeley) and at New York University. Before that, he worked for Unicible (a Swiss outsourcer for the banking industry) where he managed business process redesign and software development projects.

Michael received a M.S. in Business Information Systems and a B.A. in Economics and Business Administration from Hautes Etudes Commerciales (HEC) at the University of Lausanne, Switzerland.

A dual citizen of Switzerland and France, he is fluent in French and English.

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He has over 15 years of human resources experience at UPS relating to organizational development, employee relations, recruitment, training, management development, HRIS, benefits and salary administration, and legal and compliance issues. In addition, Charles has nearly 10 years of experience in the procurement and contracting environment with specific experience related to HR services.

In 1999, Charles was the HR Team Lead for the first sourcing team initiative at UPS to utilize a cross-functional sourcing approach, the total ownership cost concept, and the application of strategic sourcing methodology. This successfully implemented sourcing initiative resulted in substantial cost savings and numerous process improvements and was instrumental in the implementation of Strategic Supply Management at UPS.

Charles is also responsible for UPS’s supplier diversity outreach efforts for the Third Party Services spend category. He has developed and implemented a successful category Diverse Supplier Mentorship Program strategy that has helped UPS dramatically improve its efforts in reaching Supplier Diversity goals and objectives. He has been nominated for the Staffing Buyer of the Year by the Georgia Minority Supplier Development Council for the past five consecutive years.

More recently, his activities have been focused on sourcing opportunities specifically related to HR outsourcing such as, healthcare benefits, tuition reimbursement, SUTA administration, behavioral health applications, employee voluntary benefits program administration, global VMS/MSP temporary staffing services program, RPO, outplacement services, and other areas of HR services procurement.

Charles earned his bachelor’s degree in Organizational Management from Cabrini College in Philadelphia, Pa.

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Erica was instrumental in the official launch and responsible for acquiring one of the first end to end RPO's in China. She built and trained the execution team and delivered on the client’s expectations. This success contributed to receiving the CCH/China STAFF Recruitment Firm of the Year Award for the third year running.

Erica initially moved to Hong Kong to assist the Group expand throughout Asia. As Head of Performance Development for Asia, she was responsible for creating an induction program for new hires and a “Career Track” program for consultants. In that capacity, she delivered desk audits to hundreds of employees across Asia.

Promoted to Managing Director, she was responsible for key accounts, business revenue, contract negotiations, P&L, staff recruitment and training. Erica created a part time program for executive women with young children looking to get back into the workforce. Under her leadership, MRI Hong Kong Office was the top performing office in Asia in 2006.

Prior to Asia, she was at the forefront of outsourcing innovations in the U.S. and the Middle East. Erica was the Managing Director for AccuStaff Incorporated which was acquired by Randstad. Under her tenure, Erica negotiated and delivered a cross border enterprise outsourcing project with Discovery Channel Latin America which resulted in a multi-million dollar Global contract. She was also the principal owner of an Executive Search Firm based in Miami, Florida. As an entrepreneur with her Florida firm, Erica ran a desk as a US$1 million dollar biller with 24 consultants.

Erica has been formally trained and is a certified trainer in RPO project management, AEJ, Next Steps, Acclivus, Sales Negotiation, Behavioural Interviewing, Cultural Diversity, Management by Empowerment and Train the Trainer by The Provant Group.

Erica holds a bachelor degree in Business and Communications and a Post Graduate degree in International Business. She speaks English, Spanish, French, basic Arabic and Mandarin.

A renowned public speaker at Conferences in Asia, Europe and the U.S., Erica has a unique insight to resourcing practice across the globe and is an industry expert in solving multinationals most important challenge - the acquisition and retention of top talent.

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In 2007, Greet joined AMS and is responsible for the CSC account across eight European countries. Recently, Greet has been working with CSC on creating a more uniform recruitment process across the countries, ensuring an improved candidate experience, decreasing cost-per-hire and improving recruitment metrics.

Greet has a degree in Economics from Leuven University and a postgraduate degree in Law and Economics from Oxford University. She speaks fluent English, Dutch, French, German and Spanish.

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Breaking new ground with innovative recruiters like British Airways, Unisys & RBS, Phill has developed new methodologies for the assessment and selection of candidates bringing substantial savings as well as excellent quality candidates.

Phill strongly believes in the outsource recruitment model and its ability to help organisations move quickly and decisively in the war for talent.

Currently, as Service Director – Phill manages NorthgateArinso’s Recruitment Process Outsourcing functions in the UK, providing nation-wide and international recruitment process outsourcing support to some of the UK’s largest employers.

Phill has worked with a range of organisations across a variety of sectors.

• British Airways
• UNISYS
• Compaq
• The Royal Bank of Scotland
• AVIVA
• Lloyds TSB
• Seimens
• Whitbread
• AXA
• Bombardier
• Ericsson
• Esso
• Kimberley Clark
• Marriott
• Orang
• Philips
• Royal Mail
• Sun Microsystems
• Telewest
• Alliance Boots

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Prior to joining Alsbridge Shaun worked on a number of large public and private sector shared service and outsourcing programmes, initially in operational senior management roles and in more recent years in solution design and consulting roles.

Shaun believes that his initial career in engineering has led to his pragmatic “nuts and bolts” approach to HR transformation with an emphasis on process management, measurement of results and the use of feedback loops to improve customer satisfaction and value to the business.

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The world of work has changed. A new breed of employee is hip-hopping its way into the work place, right about the same time that technology advancement is creeping into, and drastically effecting, the way all generations approach work. Has the former influenced the latter - or vice versa? Are you ready?

They have worked across the globe for some of the world’s best organisations including Microsoft, GE, IBM, Hewlett Packard, BUPA, Barclays Bank, Corus, Virgin and Merill Lynch.

Emma represents the dynamic, gregarious and confident ‘Generation Y’, spend just five minutes with Emma and you will feel that absolutely anything is possible.

Her professional background is as diverse as the countries she has traveled and includes marketing for a global airline, building the employer brand for one of the UK’s leading FMCG organisations and co-founding ask gen y, a research and generational trends consultancy. Having been a finalist in Queensland’s Young Business Woman of the year Emma has just been recognised as one of the UK’s top business women in the highly regarded Management Today’s 35 under 35 awards.

Bruce’s experience in the resourcing world spans three decades, and throughout this time he has played an integral role in transforming the way organisations manage and develop their resourcing strategies. A sought after international speaker, Bruce has stimulated audiences across Europe, US and Asia with his fresh approach and inspiring advice in the world of organisational design and resourcing. In the sales and marketing space Bruce has worked within industries across the spectrum.

He has designed, implemented and managed some of the largest resourcing solutions across many different parts of the globe, saving companies millions of dollars whilst securing the very best talent. His highly motivational and enjoyable workshops are legendary.

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Scott has over 20 years of experience assisting clients in transforming their general and administrative functions including finance and accounting, human resources, information technology and procurement. Scott advises clients in transforming their functions including the design and implementation of alternative service delivery models including shared services, offshoring, business process outsourcing (BPO) and commercializing existing shared service centers.  Scott has extensive experience in shared services design, implementation and operations, including outsourcing and offshoring.  Scott has designed, implemented, or improved over 30 shared service centers around the world in North America, Eastern and Western Europe, India, China, and Australia.

In addition to client services, Scott has developed a comprehensive, firm-level offshoring study that was jointly conducted with the Fuqua School of Business at Duke University. The study has developed some unique data and insights into the world of offshoring and is being leveraged into an executive education program.

Prior to joining TPI, Scott was a Principal at Archstone Consulting. In this role, he led the Outsourcing Advisory Services practice area for both BPO and IT outsourcing clients and service providers. He developed the methodology, intellectual capital and philosophy. At Gunn Partners, Inc., Scott was a Partner and a Client Lead, where he served as a global leader in the SG&A Shared Services Practice and a member of the leadership team, with joint responsibilities for development in Europe. His engagements included developing SG&A strategies and broad transformation initiatives for general and administrative processes, developing business partnerships between the corporate functions and line management, and organizational design. At Babcock & Wilcox, Scott worked as an Administrator of Business Process Improvement. His responsibilities included leading multiple transformation efforts and starting up and facilitating their Total Quality Management program. Prior to Babcock & Wilcox, Scott was a Manager at A.T. Kearney.

Scott’s clients include Alcan, Alcoa, Allmerica Financial, Amcor, Ameritech, Applied Materials, Applied Biosystems, AT&T, Bristol-Myers Squibb, Brown-Forman, Cadbury, CNA Insurance, Carlson Companies, Charming Shoppes, Dade Behring, DHL, Diageo, Dow Chemical, Dow Corning, Exult, General Motors, Goodyear, Johnson & Johnson, Lockheed Martin, Mobil Oil, Newell Rubbermaid, Novartis, Pechiney, RJR International, Reuters, Sears, Siemens, United Distillers & Vintners and Xerox. 

Scott holds a Master of Business Administration from the Weatherhead School of Management at Case Western Reserve University and a Bachelor of Science in Finance and International Business from Bowling Green State University.

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John is recognized as a leader in the learning industry and is a frequent guest speaker at industry conferences. His recent speaking engagements include: “Think Business – Not Learning”, Learning2007 Conference, “Emerging Learning Technologies: What Will Work, What May Work, and What Won’t,” Chief Learning Officer magazine Symposium; “Managing In the Face of Change: Building the Next Generation Learning Organization,” Chief Learning Officer magazine Symposium; and “New Horizons In Learning: Learning Technologies for the New-Age Knowledge Worker,” Accenture Learning Innovation Forum. John’s most recent articles include, “Learning When to Outsource Learning”, featured in CLO Magazine, February 2008, and “Give Learning a Branded Identity,” featured in Human Resources magazine, December 2007. John has led leadership seminars in China, Europe, Japan, North America and South America. He has served as chair of the Information Technology Association of America (ITAA) committee on e-learning, and is an advisor to the business intelligence board of Chief Learning Officer magazine. John also serves on the board of directors for Big Thought, a not for profit enterprise responsible for creating a partnership between Dallas schools and the arts. John also serves on the South African E-Skills Council, an advisory group that is providing insight to the South African government.

Prior to his current role at Accenture Learning, John served as Chief Learning Officer for BearingPoint, Inc. In that role, he was responsible for setting the corporate learning and development strategy and direction for BearingPoint employees and executives across the globe. Under John’s leadership, BearingPoint distinguished itself as a leader in the deployment of classroom learning, simulation based learning, blended learning, and e-learning delivery. John also served as a faculty member in several of BearingPoint leadership development programs.

In addition to his role as Chief Learning Officer, John held several executive positions during his career at BearingPoint and KPMG, including a client partner role in Communications & High Tech, and a solutions partner in Customer Relationship Management. Prior to BearingPoint, John spent fourteen years with IBM in various operations, sales and consulting leadership roles.

John received his Master of Business Administration with a major in international business from the University of Miami, and a Bachelor of Science in management from Nova Southeastern University. John is an active member in his church with his wife Tammy, and he enjoys time touring on his motorcycle.

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Participation in diverse business related executive training programs

18 years experience as a Human Resources professional for key multinational industries (in this period I worked in diverse roles with national, international and global responsibilities).

Indepth knowledge of diverse market places such as the FMCG market (Wella/P&G), the Retail market (Tengelmann) and the IT market (Information Technology).

Currently working for HUGO BOSS AG as the Global Human Resources and Facility Management Director.

Key Skills: Change Management, Talent Management, Restructuring/Re-organisations and Post Merger Integrations.

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Before she joined Atradius in March 2007, Marina worked at several international consultancy firms including Hay Group, Ernst & Young and Randstad HR Solutions. She also worked at PCM (a famous Dutch publisher of both newspapers and books) as managing director of the internet business unit of this company.

Marina has a keen interest in and experience with (HR) strategy and leadership development, performance management, change projects, including the cultural aspects.

As a consultant she has worked in the area of coaching, succession planning, management development and workforce planning for several international clients, e.g. ABNAMRO Bank, PWC, ASML, ING and Unilever. She combines analytical skills with genuine human interest and she is a clear communicator with a hands-on approach.

Marina holds a degree in both Business Administration and Social Science from Erasmus University in Rotterdam, the Netherlands.

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Duncan joined Accenture in 2000. He has played a key role in the growth strategy of the company’s HR BPO offering. Prior to his current role, Duncan was the account management lead for British Telecommunications (BT). He was responsible for the transformation the HR services provided to BT and was instrumental in the 10-year contract extension in 2005 – a landmark in the industry as the first multiple process HRO contract renewed and extended to global coverage.

Duncan has over 17 years of experience in HR. Prior to joining Accenture, Duncan was a European HR Director for Perot Systems and an HR Director for Cable & Wireless where he was responsible for the transformation and outsourcing of core HR services. His expertise lies in driving measurable business value through the alignment of HR strategy with an organization’s business objectives and the delivery of repeatable, measurable and predicable services.

Duncan lives with his wife in Kent, UK. Whilst Duncan is a self-confessed workaholic, he does enjoy skiing, scuba diving, anything related to fast cars and fine wines.

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Professor Moore has conducted research on international trade theory and policy at the George Washington University since receiving his doctorate in 1988. He has published numerous articles in leading academic journals and has contributed to four books on trade issues. His published work include studies of U.S. trade policy, administered protection in the multilateral trading system, the determinants of foreign direct investment, and the economics of the US and European steel industries, especially their adjustment to international competition and the growth of minimills.

Professor Moore served as Senior Economist for International Trade at the White House Council of Economic Advisers from July 2002 through July 2003 and recently acted as an unpaid adviser to the presidential campaign of Senator John McCain. He also regularly provides lectures to US diplomats at the U.S. Department of State’s Foreign Service Institute and graduate students at the Fondation Nationale des Sciences Politiques (“Sciences-Po”) in Paris. Professor Moore was Associate Dean of the Elliott School from 1995 through 1997 and was founding director of the International Trade and Investment Policy Program at the Elliott School.

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Colin has more than 20 years of experience in the HR marketplace. In addition to his sales and business development role, he also serves as a subject matter expert in the design and deployment of an integrated HR services solution covering the entire employee life cycle, the total health management and absence management solutions. In particular, the innovative total health management solution has achieved savings in excess of $30 million for one of the multi-national clients.

Colin was also a founding member of the steering commitment responsible for the creation of the Accenture HR BPO business in 2000. Prior to joining Accenture, Colin was in the HR Transition and Transformation leadership team within BT. He had also held the various posts, including the Head of Heath and Safety for BT and Head of Conditions of Employment for O2.

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Responsible for Change Management & Communications during the implementation of a global finance process outsourcing project with a leading soft drink company

Member of Programme Management Office for a major European HR Business Process Outsourcing and Transformation Project. Six in-scope HR processes - Personnel Administration, Payroll, Reporting, Travel Expense Administration, Recruitment , and Training Administration

Planned, coordinated and led HR Business Process Outsourcing transition activities from As-Is to To-Be status for 6 European countries - Portugal, Austria, Switzerland, Sweden, Spain, and Poland

Developed European Communication & Change Management strategy. Significant direct Change Management experience.

Developed Employee and Manager self-service strategy associated with SSC delivery model.

Provided HR liaison with IT project tower. Described HR requirements for BPO and aligned BPO and non-BPO HRIT requirements.

Defined common HR Data Standards and initiated report rationalisation project .

Co-ordinated European HR Change Management activities associated with the acquisition and integration of a large Far-Eastern automobile manufacturer

Conducted comprehensive Organisation Development project for UK automotive company identifying organisational synergies, best practices, core/non-core activities and potential outsourcing opportunities

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Prior to TPI, Sarah worked on the service provider side of the sourcing relationship at IBM and ACS in their HR consultancy and outsourcing organisations. Her early career in HR and IT was mostly on the client side, including senior management positions with Motorola and Mars Inc. based in Europe.
Sarah holds a Bachelor of Science degree from Imperial College, University of London, and a Masters from Strathclyde University, Glasgow, Scotland.

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Prior to Fidelity, she provided strategic leadership and management direction for State Street Corporation’s worldwide staffing services for 20,000+ employees operating in 25 countries across Asia Pacific, Europe, and the Americas.   In her role as Vice President of Global Staffing, she was the Executive Sponsor and change agent responsible for introducing, influencing and implementing an RPO solution to the organization. 

Prior to joining State Street, Ms. Sinnery has held various senior leadership roles in Human Resources and managed business functions at several large financial services institutions.  Additionally, she was founder and President of Global Sourcing, Inc., an international search organization where she recruited across 5 continents, including more than 15 countries.  She was also a member of the United States Air Force where she specialized in Human Relations.

She is an Advisory Board Member of Career Collaborative which is an organization that aims at helping low income people become economically self-sufficient.  She volunteers as a Mentor for Year Up, a program that targets improving the attitude, behaviors and communication skills of at risk youth.

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In his current role since 2008, Mr. Sommer is responsible for the leadership and direction of the RPO practice, the high growth business unit in Kelly’s global outsourcing and consulting division. They are a market leader in RPO since 1995, providing an extensive range of solutions to manage internal hiring needs from customized hiring projects to end-to-end recruitment process outsourcing.

Claus-Peter Sommer is one of two founders of access AG, a leading Recruiting Service provider based in Cologne, Germany. Recruiting Process Outsourcing (RPO) belongs to the area of business responsibility of Claus-Peter Sommer. Since 1991, access has been providing more than 150 of the 200 most attractive employers with Recruiting Events, Search & Selection and Recruiting Process Outsourcing Services.

Since October 2007, access AG is part of the Kelly Services Outsourcing & Consulting Group. Together, access AG and Kelly OCG represent a strong international network for recruitment services.

After his apprenticeship at a bank, Claus-Peter Sommer studied business administration with a focus on Banking/Finance and Marketing in Munich and Cologne and received a masters degree in business administration (Dipl.-Kfm.). Already during his studies, Claus-Peter made international experience in the USA and Africa through his voluntary engagement as a Vice President at the AIESEC German National Committee.

In 2008 access AG and Kelly OCG merged their RPO activities and formed the Center of Excellence (CoE) for RPO which is based in Geneva. Target of the CoE is to enhance service delivery, develop state-of-the-art process models for customers and achieve best-in-class performance through a strong KPI management.

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In 1999, recognizing that technology was about to bring a real paradigm change in the recruitment industry, Jerome assembled $30m of venture capital and launched MrTed in London. Today, MrTed is one of the world's leading providers of Talent Management solutions with offices throughout Europe, Asia and America. Its flagship solution, MrTedTalentLink™, is used by some of the world’s largest enterprises and HRO/RPO vendors to attract, hire and retain top talent on a global scale.

Prior to this, Jerome went to Saint Cyr (French equivalent to WestPoint) where he graduated top of his year and later served as a lieutenant in the elite corps of the French Paratroops. Jerome holds a Masters Degree from Paris Dauphine University, France.

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Before joining HP, Pascal spent 5 years at IBM where he held various manufacturing, engineering and materials management positions. During this tenure, Pascal developed robust solutions to improve the cost competitiveness of the manufacturing lines and orders management flows within the IBM Mainframe activities.

Pascal also spent 5 years at Dassault Aviation with responsibility for investment activities for the manufacturing plant.

Pascal’s experiences have enabled him to develop significant procurement expertise in a multicultural global competitive environment.

Pascal holds a degree in Engineering from ENSEEIHT University (Toulouse, France)

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Prior to joining Alsbridge, Colin gained experience in HR Outsourcing with IBM, serving global clients in governance, transition and delivery leadership roles on projects based in the UK and Hungary.  Colin also has a further 14 years of experience as a Management Consultant with PricewaterhouseCoopers / Price Waterhouse.

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