20 November 2008

Day 2: Full Conference

0700-0830

RPO Alliance for EMEA Breakfast

0800-1200

Registration
Delegates register throughout the day.

0830-0930

Keynote Address
Economy in Crisis:  Practical Approaches to Reaching Operational Excellence in Shared Services.Michael Bloch, Partner, Global Business Technology, McKinsey

In the face of an economic downturn, there are practical changes companies can make to reduce costs and improve operational excellence in their back office functions, particularly in shared services centers.  McKinsey launched the largest and most comprehensive benchmark of operational excellence in remote shared service centres, based on inputs from clients offshoring processes or services as well as associates, operations managers, and senior executives at remote centres to provide a 360º view of performance metrics and key operating practices.  Data gathered from these surveys reveals three broad themes:

• Clients are satisfied with current remote services and operations: Over 250 customers, consistently expressed high satisfaction with offshore partners or their captive operations,
• Contrary to commonly held beliefs, performance is highly dependent on a small group of operating practices (e.g. talent management, governance, performance improvement approaches) rather than functional expertise or location. Our data clearly shows that effective practices are not applied consistently even within the same centre,
• The presence of “islands of excellence” shows that centres can enhance performance, with the right approach.  Replicating effective practices found in isolated processes or “islands of excellence” across an organisation is highly valuable.

This session is a must-attend for executives looking for steps they can begin taking tomorrow to address the current economy.

0930-1015

Case Study: A Buyer’s View of Payroll Outsourcing – From Conception to Bidding to Awarding… and then making it all happen.  Douglas Else-Jack, VP for Corporate Purchasing Schindler Holding AG,  

Mr. Else-Jack will explore Schindler Holding’s success story and share what other buyers can take from their example.  He will go into detail on their relationship with ADP and how it has benefited the corporation, what challenges they overcame, and the key business issues they are still facing.

1015-1045

Break

1045-1130

Case Study: RPO at Hugo Boss – Building a Flexible HR Organization to meet the recruitment cycle. 
Mr. Dietmar Knoess, Director of Human Resources & Facility Management at Hugo Boss and Claus-Peter Sommer of Kelly Outsourcing Consulting Group will discuss their direct experiences transforming Hugo Boss’s recruitment function into a more flexible and responsive asset.  They will specifically cover how Hugo Boss: 

• Identified and Selected a Delivery Model
• Managed External Provider Relationships
• Assessed its Success Factors and Key Learnings

This case study will anchor the discussions on relationship and talent management for European companies.

1130-1215

Track 1: Case Study
Case Study: Solvay & Northgate Arinso

A Roadmap to Global Implementation of HR processes.  Solvay & Northgate Arinso.  Jacques Rogister, CRM HR & Renaissance IT Project Leader, Solvay

A global company needs to have a solid HR system in place.  Therefore, Solvay’s HR Management chose to transform their HR processes in order to leverage efficiency and implement global HR policies and procedures.  During this session, attendees will learn how Solvay managed to transform their HR organization, based on the development of a global HR Management system and tools.

Track 2: Industry Issues
Presentation: Using your Company's Digital Footprint to Improve ROI from Candidate Search in a Difficult Economy

Do you know your digital footprint and how to use technology and Web 2.0 to build interactive relationships with prospective candidates?

Technology is changing the way we communicate which directly impacts Talent Acquisition, Engagement and Retention. We now live in a relationship economy and it can no longer be ignored!  These tools and approaches can help improve ROI and reduce costs.

Learn from Erica Briody and Tracey Alison on how the Microsoft / Kenexa partnership is leveraging Technology in the "war for talent

1215-1330

Lunch - Sponsored by Ceridian

1330-1445

Track 1: Case Study
Case Study: Outsourcing of the KPN HR Shared Service Center: One Year On.

Guus Dijkstra, Change Manager for HR at KPN, will present the results from the first year after KPN outsourced its HR Shared Service Centre to Logica.  At the time of the outsourcing, the KPN HR SSCC ranked ‘best in class’ in Holland with fully implemented employee and manager self-service.  The scope of this relationship covers Payroll, HR administration, HR Support, and the HR consultancy for all KPN employees. In this presentation Mr. Dijkstra tells the reasons for the outsourcing, looks back on its first year and presents the results, the ‘lessons learned’ and the do’s and don’ts that made it succeed.  He also tells about the next steps in the partnership.

Track 2: Industry Issues
Discussion Group: Difficulties with Benchmarking & What the HROA is Doing About it, Sarah Seabury, TPI

In this interactive dialog, Ms. Seabury will provide an overview of the challenges companies face in comparing the performance of different approaches and models and facilitate a dialog among the participants to explore solutions.  The group will also discuss the role of the HROA as an industry association in helping create more transparency and comparability.  Additional perspectives will be offered by Shaun Dunphy of Alsbridge, among others.  All participants – buyers, providers, advisors, analysts – are welcome to share their perspectives.    

1415-1515

Panel Discussion: Innovative HRO
Executives from the leading HRO providers and sourcing advisors discuss their plans for driving innovation in HR transformation in Europe. 

Moderated by Duncan Aitchison of TPI.Panelists will include Colin Patterson of Accenture, Dr. Christian Baader of SAP, Luc Bossaert of NorthgateArinso, among others.

1515-1600

HROA Europe Awards & Formal Close
Conference Co-Chairs announce the winners of the HROA Awards and provide a wrap-up formally closing HRO World Europe 2008.