19 November 2008

Day 1: Full Conference

The first day of the Conference kicks off with keynotes, working sessions, and case studies open to all delegates.

0800-1700

Registration
Delegates register throughout the day.

0830-0845

Welcome
Conference Co-Chairs Guy-Joel de Lhoneux, Co-Chair of the HROA Europe Chapter, and Richard Crespin, Global Executive Director of the HROA welcome all delegates.

0845-1000

Keynote Address
The Global Economic Down Turn, Free Trade, & Outsourcing:  Implications for World Trade and Multi-National Corporations

Dr. Michael Moore, Director of the Institute for International Economic Policy, Elliot School of International Affairs, The George Washington University

Dr. Moore will discuss the implications of the global economic down turn and recent events in global trade negotiations and their impact on HR departments and HR leadership, employment practices and labour policies.  Clearly the economic environment is changing dramatically around the world.  This, combined with the collapse of the Doha Round of World Trade talks, highlights the changing landscape for multi-national companies.  If developed economies experience a recession and major governments shift from multi-lateral to bi-lateral trade relationships, coupled with the “populist” trends toward including labour and environmental standards;  then the complexity of global workforce management will be forever changed as groupings of countries have differing prevailing economic winds, trade alliances, and labor standards.  This new world order will require more agility and flexibility from both HR leadership and HR policies.

This session will include an evaluation of the economic and trade policies from multiple global perspectives and is a vital briefing for all HR leaders who manage organizations and labour forces in multiple countries.

1000-1100

Keynote Address
Calculating the ROI from HR Outsourcing.  Dr. Anthony Hesketh, Deputy Director Centre for Performance-Led HR, School of Management, Lancaster University

Dr. Hesketh will present ground-breaking findings from a multi-year study on the top- and bottom-line impacts of HR outsourcing among European companies and how these companies are earning greater returns on their financial and human capital.  In these findings he will present a new paradigm for assessing the performance of chief HR executives and their contributions to overall corporate performance.  This study will change the way companies look at the benefits and challenges of outsourcing.  A must for anyone looking at how to assess the business case for HR outsourcing.

1100-1200

Panel Discussion: The Invisible (H)ROI.  Moderated by John Higgins of Accenture

The traditional HR BPO business model is under stress – clients and providers alike are chasing savings and profits that keep receding into the future, and practitioners are left wondering why there’s so much pain for so little reward. What’s the point? Mr. Higgins will moderate a discussion that will explore a different kind of business case – based on measurable business outcomes – that can accelerate (H)ROI dramatically. Panelists will include Guy-Joel de Lhoneux from Unilever, Dr. Hesketh from Lancaster University, Mike Atwood of The Hackett Group, Tim Palmer from PA Consulting, and Helen Neale from NelsonHall.

1200-1315

Lunch Sponsored by ACS

Afternoon Sessions

1315-1400

Track 1: Talent Management & RPO
Case Study: RPO at CSC: Working with a Flexible Recruitment Model.  

Mrs Bev Cunningham from CSC will discuss how outsourcing the recruitment process and activities to Alexander Mann Solutions has allowed CSC to be adaptable to changing economic conditions.

In particular, the presentation will focus on:

• Accessing the best talent in the marketplace
• Guaranteeing a fair and transparent recruitment process
• Decreasing cost-per-hire

Track 2: Case Studies & Relationship Management
Case Study: Cadbury & NorthgateArinso

In October 2007 Cadbury selected NorthgateArinso to deliver HR systems and related services for its confectionery business across 5 continents in 68 countries. The seven-year partnership uses NorthgateArinso's euHReka technology to create a single SAP-based HR Services platform.  Using the euHReka platform will allow the HR team to deliver better quality information, support faster decision-making and improve service.  The comprehensive HR outsourcing solution, to be completed in early 2010, will become the core Cadbury global HR information system and give employees online access to services.

1400-1445

Track 1: Talent Management & RPO
Discussion Group: Managing RPO Relationships – Why Things Went Well and What We Did When They Didn't.

Donna Sinnery, SVP Global Staffing (Retired), State Street Investments.

Ms. Sinnery, drawing on 20+ years of progressive and diverse experience in HR, Operations, and Information Systems for global businesses, will facilitate a roundtable on relationship management.

Track 2: Case Studies & Relationship Management

Presentation: A Buyers Perspective.

Ms. Elly Bond, Outsourced Shared Services Manager, HR Shared Services, Chevron

Ms. Bond comes with a diverse background that has seen her play key roles in almost all aspects of an HRO relationship, from provider to buyer.  She will share her in-the-trenches perspectives and provide some new views on how buyers should think about HR transformation and outsourcing.  She has some particularly pointed views on how to best structure and manage ongoing relationships with providers and internal stakeholders across the organization.

1445-1515

Break

1515-1600

Track 1
Panel Discussion:  Emerging RPO Trends. 

Panel moderated by Richard Crespin of the HROA.  Panelists will include:
Erica Briody of Kenexa,
Claus-Peter Sommer of Kelly,
Terry Terhark of The Right Thing,
Roeland Van Dessel of Oracle,
Jerome Ternynck of MrTed,
Jeremy Tipper of Alexander Mann Solutions,
Rebecca Callahan of Spherion, and
Phil Brown of NorthgateArinso.

Track 2
Case Study: Atradius Academy. A Learning BPO Case Study.

Marina Kooijmans, head of Global Management Development & Learning for Atradius Credit Management will present how Atradius revolutionized the way their organization manages learning and how they’ve used an outsourced model to deliver more value to employees and the enterprise.  This session will examine the successful deployment of the model to support new employee induction, ongoing knowledge training, people management, executive education, and e-learning at all levels of the organization.

1600-1645

Track 1
Presentation: Talent Management Revolution. How Gen Y Will Decide Your Success in the First War for Global Talent.

Emma Reynolds & Bruce Morton, Co-Founders of Ask Gen-Y will present their findings on how Generation Y is reshaping the workforce and will lead an interactive discussion on what this may mean for your organization.

Track 2
Discussion Group:  Good Governance. 

Tim Palmer of PA Consulting will moderate a roundtable discussion on how to construct effective governance models. Discussion leaders will include people from all parts of the HRO industry, including Colin Whalen of Alsbridge and Duncan Mears of Accenture.

1645-1730

Panel Discussion: Labor on Demand:  Going Global with Managed Services Spend In Contingent Labour

Pascal Tournache, HP / Grenoble site, Global Supply Chain Services EMEA, Charles Bollinger, UPS Procurement Services HR Manager, Dana C. Shaw, Vice President Strategic Solutions, Staffing Industry Analysts, Inc.

Three of the world’s leading experts on the subject of Global Managed Services will offer a very hands-on discussion on addressing the current economy and your current, future, and idealized state of temporary labor.  When deploying thousands of contract workers each day across borders, there are many best practices that make up the best models and ways to measure success.  HR Executives work directly with Sourcing Departments in today’s largest corporations to better understand and ultimately manage this spend as it relates to quality, efficiency, risk mitigation and rates.   

1900-2230

Reception & Dinner: Palais d’Egmont. Sponsored by Kenexa